Work is the all-in-one communications platform built for businesses that want to connect better — inside and out. Talk, message, meet, and collaborate across every channel your business uses — from voice and video to webchat and instant messaging — all in one place, all for a predictable monthly price. No hidden fees. No nasty surprises.
Whether you’re managing teams or serving customers, Work gives you the power and flexibility of the cloud with the simplicity your team needs.
Why choose Work?
Work keeps you connected, in control, and one step ahead.
Everything you need. All in one place
From call queues to contact directories, call recording to analytics — everything’s at your fingertips.
Beyond just telephony
Bring together voice, video, webchat, and instant messaging into a single platform. Collaborate faster. Serve smarter.
Customer conversations that go further
Seamless CRM integrations let you track every interaction, follow up with ease, and deliver experiences your customers remember.
What's holding you back?
Does your communications platform work for you — or against you?
No customer journer visibility=
Broken relationships
Better for your customers
Fast customer interactions via the channel of their choice. WhatsApp, Webchat, Voice calls, Video calls - all managed and visible across the platform. Customers receive fast responses with consistent communication flows.
Customers will feel confident that their communications will always receive a consistent level of service. No matter the channels they choose to use or move between: from social media site, to voice call, to WhatsApp and any route in-between.
Seamless customer interactions build customer trust. Conversations flow across channels, and agents can pickup from where the last interaction ended. Reducing repetition and driving higher levels of customer satisfaction.
Features like call queues, agent matching, call backs and auto attendant cut out the hassle for your customers. Enhancing customer satisfaction and improving business productivity.
Better for your business
Businesses can send individual messages for outbound marketing and service purposes. SMS has always been a key feature of Work. Often trusted and opened by customers more frequently than email. WhatsApp messaging gives a highly trusted communications channel with interactivity that customer trust for security and reliability of communication.
Message delivery, response rates and customer engagement can all be recorded and measured in WhatsApp Business. Multiple predefined reports are available to access call activity, length, agent call volume, call lengths. Additionally a powerful query tool lets you build the reports you want to report on the data to enhance you communications strategies.
Shared inboxes and the ability for multiple users to access them simultaneously allow for transparent communications. Access for all from anywhere on any device delivers a truly flexible communications platform no matter what your staff working pattern or location.
WhatsApp’s messaging capabilities integrate seamlessly with the HeyLola Work platform. Messaging connected directly with Facebook or Instagram, direct messaging with WhatsApp on devices. Rich media content delivery and AI enabled workflows deliver rich customer experiences.
Without intelligent call handling, your business is leaking opportunity.
Missed calls =
Missed revenue
Fix it
Auto attendant
Manage high call volumes effectively with an auto-attendant that greets and directs callers using customisable voice menus.
Call flows
Manage high call volumes effectively with an auto-attendant that greets and directs callers using customisable voice menus.
SMS and WhatsApp messaging
Voicemail to action
Imagine a world where your customers never repeat themselves.
Where your teams collaborate in real-time.
Where every call is answered — or followed up — without fail.
Where you know exactly what’s happening, all the time.
That’s not a dream. That’s a modern communications platform done right.
Work across all your devices
Desktop
Our patented desktop app puts you in control of how you communicate. Real time presence means you will never miss a call again. You can twin it with a desk phone or use it solely as a softphone.
Mobile
The mobile app provides instant access whilst on the move. Perfect for remote, hybrid, and mobile teams. When dialling through the app, users can even present their business number, keeping communication professional and consistent.
Desk phone
Text needed
Tablets
Everything in one place – bringing all the tools you need into one place. access address books, call recording, reporting, call queue management and so much more.
Customer satisfaction plummets with every unnecessary delay.
Long wait times =
Lost Loyalty
Fix it
Smart routing
Manage high call volumes effectively with an auto-attendant that greets and directs callers using customisable voice menus.
Callback
Manage high call volumes effectively with an auto-attendant that greets and directs callers using customisable voice menus.
Agent matching
Live Wallboards
Imagine a world where your customers never repeat themselves.
Where your teams collaborate in real-time.
Where every call is answered — or followed up — without fail.
Where you know exactly what’s happening, all the time.
WhatsApp integration
Enhanced customer service
WhatsApp Business enables your customers to deal with multiple enquiries and have complete visibility of incoming enquiries. Through automatic routing, enquiries can be directed to the right person and place, keeping customer experiences seamless and customer service a high priority.
Instant communication with customers
Customers expect excellent communication, and the demand for instant access to a business’ customer service team is high. HeyLola Work can help you exceed your customers’ expectations. Getting them to the right answer in the shortest time. Relieving frustrations and delivering customer satisfaction.
Send and receive any file, any format
WhatsApp for Business is changing the face of customer service. Send and receive media documents, URLs, images and video to customers. Trusted by customers and opened more often than email. Media rich and interactive communications for the delivery of marketing and service delivery messaging.
Seamlessly integrating into the Work platform, WhatsApp Business empowers any team to deliver exceptional personalised customer service
What's your pain point?
Long wait times =
Lost Loyalty
Never miss an opportunity
Customer satisfaction plummets with every unnecessary delay. Getting customers to the right person the first time drives increased productivity and customer satisfaction. Enhanced team collaboration delivers faster outcomes and shorter wait times.
Fix it
Smart routing
Manage high call volumes effectively with an auto-attendant that greets and directs callers using customisable voice menus.
Callback
Manage high call volumes effectively with an auto-attendant that greets and directs callers using customisable voice menus.
Agent matching
Live Wallboards
Look at the full feature set
Microsoft integration
Entra ID
Entra ID integration enables users to login using their MS 365 logins. enables auto provisioning, single sign on and all the security benefits of centrally managed user identities while delivering on the work from anywhere on anything principals.
Contacts and Calendars
Calendar synchronisation pulls your Outlook and Teams schedule into your HeyLola account, enabling real time changes to your status based on the meeting and activity in you calendar.
Contacts are automatically added from your Outlook address book for rapid connectivity to your contacts communications channels.
Teams integration and sync
Teams integrator seamlessly connects your Teams desktop app to the Xelion platform, and there is no need for any additional Xelion or Microsoft licenses for Teams users to enable this integrator.
Our Teams plugin gives each user full access to the Xelion address book, a dial pad within Teams, and click to dial. Reduced costs by removing the need for Microsoft Teams Calling licences.
HeyLola Work and Teams have activity sync in both directions. your presence setting will automatically update on the other
This powerful feature ensures seamless communication and collaboration by keeping your status consistent across platforms, making teamwork more efficient than ever.
CRM Integration
Fully integrated CRM
HeyLola Work integrates beautifully with Microsoft Teams, so you can do great things. Shared availability status allows for efficient internal team working and communications.
Configurable call bundles, avoid excess call charges
Unlimited calls for £9.95 per user
Flexible call bundles from 500 company minutes for £8.45/month
No Landline charges
Bring your existing numbers with you or purchase new