Work is a user-friendly communication solution for businesses. Communicate efficiently via all conceivable channels that your company uses for both internal and external communications. For a fixed price per month, you can use all the possibilities that the cloud solution has to offer. So you will never be faced with surprises. Work offers all the functionalities that are necessary to meet the specific wishes and requirements of any customer focussed business.
Everything in one place – bringing all the tools you need into one place. access address books, call recording, reporting, call queue management and so much more.
More than telephony: instant messaging, video calls and webchat into one location, allowing you to connect and collaborate. Enhance your customer interactions and drive follow-ups with CRM integrations to capture every touchpoint.
Better for your customers
Fast customer interactions via the channel of their choice. WhatsApp, Webchat, Voice calls, Video calls - all managed and visible across the platform. Customers receive fast responses with consistent communication flows.
Customers will feel confident that their communications will always receive a consistent level of service. No matter the channels they choose to use or move between: from social media site, to voice call, to WhatsApp and any route in-between.
Seamless customer interactions build customer trust. Conversations flow across channels, and agents can pickup from where the last interaction ended. Reducing repetition and driving higher levels of customer satisfaction.
Features like call queues, agent matching, call backs and auto attendant cut out the hassle for your customers. Enhancing customer satisfaction and improving business productivity.
Better for your business
Businesses can send individual messages for outbound marketing and service purposes. SMS has always been a key feature of Work. Often trusted and opened by customers more frequently than email. WhatsApp messaging gives a highly trusted communications channel with interactivity that customer trust for security and reliability of communication.
Message delivery, response rates and customer engagement can all be recorded and measured in WhatsApp Business. Multiple predefined reports are available to access call activity, length, agent call volume, call lengths. Additionally a powerful query tool lets you build the reports you want to report on the data to enhance you communications strategies.
Shared inboxes and the ability for multiple users to access them simultaneously allow for transparent communications. Access for all from anywhere on any device delivers a truly flexible communications platform no matter what your staff working pattern or location.
WhatsApp’s messaging capabilities integrate seamlessly with the HeyLola Work platform. Messaging connected directly with Facebook or Instagram, direct messaging with WhatsApp on devices. Rich media content delivery and AI enabled workflows deliver rich customer experiences.
Work across all your devices
Desktop
Our patented desktop app puts you in control of how you communicate. Real time presence means you will never miss a call again. You can twin it with a desk phone or use it solely as a softphone.
Mobile
The mobile app provides instant access whilst on the move. Perfect for remote, hybrid, and mobile teams. When dialling through the app, users can even present their business number, keeping communication professional and consistent.
Desk phone
Text needed
Tablets
Everything in one place – bringing all the tools you need into one place. access address books, call recording, reporting, call queue management and so much more.
All the features you'll need
With HeyLola Work your omnichannel communications are all integrated together. Customer communications are visible in one place, consistent and to the point. reducing customer frustrations by removing patchy communications records.
Enjoy features like smart call routing, customisable statuses, call forwarding, call groups, queues, announcements, hold music, hunt groups, reports, full Microsoft 365 integration and much more are included under one single licence—no hidden costs.
Choose the device that suits your working style and working location—desk phone, mobile app, or softphone. Switch between devices effortlessly without missing a beat. Seamlessly transfer calls between devices and keep the conversation going as you go about your business day.
As your business grows, HeyLola Work scales with you. Manage call flows through departments and queueing strategies to maximise your use of internal resources and deliver faster communications for customers.
Automatically direct incoming calls to the most suitable colleague based on availability and expertise, ensuring fast and efficient resolutions to the customers specific requirements or needs.
Organise your customer service teams with custom queues and call groups, so calls are always routed to the right person in the right department to deliver the right answer first time everytime.
Manage high call volumes effectively with an auto-attendant that greets and directs callers using customisable voice menus.
Keep your team updated with over ten customisable status options. Integrate with your Microsoft 365 calendar to sync availability automatically.
Engage with your customers on their preferred platforms, ensuring no query goes unanswered.
Enjoy features like smart call routing, customisable statuses, and Microsoft 365 integration under one single licence—no hidden costs.
WhatsApp integration
Seamlessly integrating into the Omnichannel platform, WhatsApp Business empowers any team to deliver exceptional personalised customer service
Enhanced customer service
WhatsApp Business enables your customers to deal with multiple enquiries and have complete visibility of incoming enquiries. Through automatic routing, enquiries can be directed to the right person and place, keeping customer experiences seamless and customer service a high priority.
Instant communication with customers
Customers expect excellent communication, and the demand for instant access to a business’ customer service team is high. HeyLola Work can help you exceed your customers’ expectations. Getting them to the right answer in the shortest time. Relieving frustrations and delivering customer satisfaction.
Send and receive any file, any format
WhatsApp for Business is changing the face of customer service. Send and receive media documents, URLs, images and video to customers. Trusted by customers and opened more often than email. Media rich and interactive communications for the delivery of marketing and service delivery messaging.
Microsoft integration
HeyLola Work integrates beautifully with Microsoft Teams, so you can do great things. Shared availability status allows for efficient internal team working and communications.
Entra ID
Entra ID integration enables users to login using their MS 365 logins. enables auto provisioning, single sign on and all the security benefits of centrally managed user identities while delivering on the work from anywhere on anything principals.
Contacts and Calendars
Calendar synchronisation pulls your Outlook and Teams schedule into your HeyLola account, enabling real time changes to your status based on the meeting and activity in you calendar.
Contacts are automatically added from your Outlook address book for rapid connectivity to your contacts communications channels.
Teams integration and sync
Teams integrator seamlessly connects your Teams desktop app to the Xelion platform, and there is no need for any additional Xelion or Microsoft licenses for Teams users to enable this integrator.
Our Teams plugin gives each user full access to the Xelion address book, a dial pad within Teams, and click to dial. Reduced costs by removing the need for Microsoft Teams Calling licences.
HeyLola Work and Teams have activity sync in both directions. your presence setting will automatically update on the other
This powerful feature ensures seamless communication and collaboration by keeping your status consistent across platforms, making teamwork more efficient than ever.
CRM Integration
Fully integrated CRM
Configurable call bundles, avoid excess call charges
Unlimited calls for £9.95 per user
Flexible call bundles from 500 company minutes for £8.45/month
No Landline charges
Bring your existing numbers with you or purchase new