Work is the all-in-one communications platform built for businesses that want to connect better — inside and out. Talk, message, meet, and collaborate across every channel your business uses — from voice and video to webchat and instant messaging — all in one place, all for a predictable monthly price. No hidden fees. No nasty surprises.
Whether you’re managing teams or serving customers, Work gives you the power and flexibility of the cloud with the simplicity your team needs.
What's holding you back?
Does your communications platform work for you — or against you?
Why choose Work?
Work keeps you connected, in control, and one step ahead.
Everything you need. All in one place
From call queues to contact directories, call recording to analytics — everything’s at your fingertips.
Beyond just telephony
Bring together voice, video, webchat, and instant messaging into a single platform. Collaborate faster. Serve smarter.
Customer conversations that go further
Seamless CRM integrations let you track every interaction, follow up with ease, and deliver experiences your customers remember.
Better for your customers
Fast customer interactions via the channel of their choice. WhatsApp, Webchat, Voice calls, Video calls - all managed and visible across the platform. Customers receive fast responses with consistent communication flows.
Customers will feel confident that their communications will always receive a consistent level of service. No matter the channels they choose to use or move between: from social media site, to voice call, to WhatsApp and any route in-between.
Seamless customer interactions build customer trust. Conversations flow across channels, and agents can pickup from where the last interaction ended. Reducing repetition and driving higher levels of customer satisfaction.
Features like call queues, agent matching, call backs and auto attendant cut out the hassle for your customers. Enhancing customer satisfaction and improving business productivity.
Your customers shouldn’t have to tell their story twice.
Disconnected Channels = Repeated Conversations
Fix it
Omnichannel Platform with CRM & Contact History Integration
Omnichannel that works the way customers expect
Today’s customers want fast, flexible, and personal communication—on their terms. HeyLola Work’s omnichannel platform makes that possible by unifying voice, chat, WhatsApp, video, and more into one seamless system.
• Be everywhere your customers are—without missing a beat
• Respond faster with all channels managed in one place
• Deliver consistency across every touchpoint
• Empower teams with full visibility of every interaction
• Make smarter decisions with data-driven insights
• Enhance experiences with full contact history and CRM integration—so every conversation is informed, relevant, and personal
With HeyLola Work, every interaction is an opportunity to build stronger relationships, streamline service, and drive loyalty—across every channel, every time.
Imagine a world where your customers never repeat themselves.
Where your teams collaborate in real-time.
Where every call is answered — or followed up — without fail.
Where you know exactly what’s happening, all the time.
That’s not a dream. That’s a modern communications platform done right.
Better for your business
Businesses can send individual messages for outbound marketing and service purposes. SMS has always been a key feature of Work. Often trusted and opened by customers more frequently than email. WhatsApp messaging gives a highly trusted communications channel with interactivity that customer trust for security and reliability of communication.
Message delivery, response rates and customer engagement can all be recorded and measured in WhatsApp Business. Multiple predefined reports are available to access call activity, length, agent call volume, call lengths. Additionally a powerful query tool lets you build the reports you want to report on the data to enhance you communications strategies.
Shared inboxes and the ability for multiple users to access them simultaneously allow for transparent communications. Access for all from anywhere on any device delivers a truly flexible communications platform no matter what your staff working pattern or location.
WhatsApp’s messaging capabilities integrate seamlessly with the HeyLola Work platform. Messaging connected directly with Facebook or Instagram, direct messaging with WhatsApp on devices. Rich media content delivery and AI enabled workflows deliver rich customer experiences.
Without intelligent call handling, your business is leaking opportunity.
Missed calls =
Missed revenue
Fix it
Auto attendant
Streamline call handling with HeyLola Work’s auto-attendant. Greet and direct callers via a custom voice menu, ensuring they reach the right person—no live operator needed.
Call flows
Build smart call flows with HL Work.
Route callers to the right person, trigger callbacks, or switch to SMS and WhatsApp—all in one seamless journey. Every call gets a response, every time.
SMS and WhatsApp messaging
Integrate SMS, WhatsApp, and social media into your communications platform to reach customers on their terms. Whether it’s a quick update, appointment confirmation, or real-time support, you can respond faster—and track every interaction with a complete message history.
Voicemail to action
Set up voicemail for yourself or your team, and listen back anytime via email, the app, or your desk phone. In a rush? Voicemails are automatically transcribed to text—so you can read, react, and stay in the loop without hitting play.
Imagine a world where your customers never repeat themselves.
Where your teams collaborate in real-time.
Where every call is answered — or followed up — without fail.
Where you know exactly what’s happening, all the time.
That’s not a dream. That’s a modern communications platform done right.
WhatsApp integration
Enhanced customer service
WhatsApp Business enables your customers to deal with multiple enquiries and have complete visibility of incoming enquiries. Through automatic routing, enquiries can be directed to the right person and place, keeping customer experiences seamless and customer service a high priority.
Instant communication with customers
Customers expect excellent communication, and the demand for instant access to a business’ customer service team is high. HeyLola Work can help you exceed your customers’ expectations. Getting them to the right answer in the shortest time. Relieving frustrations and delivering customer satisfaction.
Send and receive any file, any format
WhatsApp for Business is changing the face of customer service. Send and receive media documents, URLs, images and video to customers. Trusted by customers and opened more often than email. Media rich and interactive communications for the delivery of marketing and service delivery messaging.
Seamlessly integrating into the Work platform, WhatsApp Business empowers any team to deliver exceptional personalised customer service
Customer satisfaction plummets with every unnecessary delay.
Long wait times =
Lost loyalty
Fix it
Smart routing
HeyLola Work puts you in control. Instantly manage auto attendants, update call groups based on demand, or switch to night mode early for special events. With supervisor permissions, you can adjust team availability and call routing on the fly—keeping your business responsive, no matter what the day brings.
Callback
With HeyLola Work auto-callback, missed calls turn into returned calls—no effort needed. When you’re unavailable, callers can request a callback, and the system takes care of the rest. More connections, less chasing.
Agent Matching
Pick up where you left off. HeyLola Work remembers your callers and routes them to the same agent they spoke to last—if they’re available. It’s seamless, personal, and saves customers from repeating themselves.
Live Wallboards
Stay on Top of Performance in Real Time
Our in-app wallboards give you instant visibility into key metrics—like wait times, average call duration, and calls handled. Customise tiles, colours, and data points to suit your team’s goals. Realtime reassignment of agents to call groups that are overwhelmed. Display multiple groups at once with our multi-line dashboard—all in one seamless interface.
Imagine a world where your customers never repeat themselves.
Where your teams collaborate in real-time.
Where every call is answered — or followed up — without fail.
Where you know exactly what’s happening, all the time.
That’s not a dream. That’s a modern communications platform done right.
Work across all your devices
Desktop
Our patented desktop app puts you in control of how you communicate. Real time presence means you will never miss a call again. You can twin it with a desk phone or use it solely as a softphone.
Mobile
The mobile app provides instant access whilst on the move. Perfect for remote, hybrid, and mobile teams. When dialling through the app, users can even present their business number, keeping communication professional and consistent.
Desk phone
Text needed
Tablets
Everything in one place – bringing all the tools you need into one place. access address books, call recording, reporting, call queue management and so much more.
Customers expect fast answers.
Slow Internal Comms = Slower Resolutions
Fix it
Real-time Internal Chat
Instant collaboration, no app switching
Need to request a quick callback or ask a colleague something mid-call? HeyLola Work’s internal group chat makes it effortless. Share caller details instantly, message your team in real time, and keep the conversation flowing—all without leaving the app.
Calendar Syncing
Know who’s available—at a glance
No more guessing games. HeyLola Work’s smart calendar integration with Microsoft 365 shows your colleagues’ availability in real time—right inside the app. Whether you’re scheduling a follow-up or answering a caller’s question, you’ll have instant visibility to respond faster and keep things moving.
Conference Calling
Conference calls made effortless
With HeyLola Work’s video or voice conferencing, starting a meeting is as easy as clicking a button—no downloads, no logins, no hassle. Guests can join instantly, and scheduling is just as simple. Whether your team’s remote, hybrid, or on the move, seamless collaboration is always just one click away.
Microsoft Teams integration
HeyLola Work + Teams: Smarter Integration, No Extra Licensing
Traditional Teams telephony often requires complex licensing, third-party add-ons, and limited flexibility. HeyLola Work changes that.
• No extra Microsoft or Work licenses needed for our Teams Integrator
• Built-in dial pad, click-to-dial, and full access to the Work address book—right inside Teams
• No app switching—just seamless communication from one interface
Want full telephony inside Teams?
With HeyLola Work Direct Routing, users can make standalone calls directly from Teams while enjoying all the standard Work features. It’s a fully integrated solution—without the usual complexity. (Additional charges apply for Direct Routing.)
Imagine a world where your customers never repeat themselves.
Where your teams collaborate in real-time.
Where every call is answered — or followed up — without fail.
Where you know exactly what’s happening, all the time.
That’s not a dream. That’s a modern communications platform done right.
Microsoft integration
Entra ID
Entra ID integration enables users to login using their MS 365 logins. enables auto provisioning, single sign on and all the security benefits of centrally managed user identities while delivering on the work from anywhere on anything principals.
Contacts and Calendars
Calendar synchronisation pulls your Outlook and Teams schedule into your HeyLola account, enabling real time changes to your status based on the meeting and activity in you calendar.
Contacts are automatically added from your Outlook address book for rapid connectivity to your contacts communications channels.
Teams integration and sync
Teams integrator seamlessly connects your Teams desktop app to the Xelion platform, and there is no need for any additional Xelion or Microsoft licenses for Teams users to enable this integrator.
Our Teams plugin gives each user full access to the Xelion address book, a dial pad within Teams, and click to dial. Reduced costs by removing the need for Microsoft Teams Calling licences.
HeyLola Work and Teams have activity sync in both directions. your presence setting will automatically update on the other
This powerful feature ensures seamless communication and collaboration by keeping your status consistent across platforms, making teamwork more efficient than ever.
CRM Integration
Fully integrated CRM
HeyLola Work integrates beautifully with Microsoft Teams, so you can do great things. Shared availability status allows for efficient internal team working and communications.
You can’t fix what you don’t know is broken.
Lack of data=
lack of control
Fix it
Live Wallboards
Track live performance, monitor queues, and view team stats at a glance. Customisable via the Xelion app, wallboards help you make faster decisions and deliver a better customer experience—wherever you are.
Call Analytics
Get deeper insights into call groups and user performance with scheduled reports—delivered straight to your inbox. Set it once in the admin console, and managers can view detailed stats anytime via the desktop app.
Resource planning Insights
Take reporting to the next level with HeyLola Work’s Query Builder—a powerful tool that lets you extract raw data using custom queries for deep-dive analysis. Want even more? For a small additional fee, integrate Power BI to build dynamic dashboards and tailor performance views to your business needs. It’s data-driven decision-making, made simple.
Imagine a world where your customers never repeat themselves.
Where your teams collaborate in real-time.
Where every call is answered — or followed up — without fail.
Where you know exactly what’s happening, all the time.
That’s not a dream. That’s a modern communications platform done right.
Our Partners
Subscribe now
Monthly pricing
£8.95
Includes 100 minutes UK landline (01/02) calls
Speak to an agent now on Whatsapp or schedule an online meeting
All these benefits and more
- Configurable call bundles, avoid excess call charges
- Unlimited calls for £9.95 per user
- Flexible call bundles from 500 company minutes for £8.45 / month
- No landline charges
- Bring your existing numbers with you or purchase new